We will continue to work with Apple and post updates to our System Status page. Students with financial need can request a hotspot through STEP Instructors experiencing connectivity issues in classrooms may call the hotline at 51 (option 9) to obtain a hotspot. Monday-Thursday, Zoom support get service details here noon | 1 - 4 p.m.Īcademic Innovation Studio, 117 Dwinelle Hall on Level D We continue to offer several options for you to get technical support if you encounter connectivity issues specific to your device or location: IPhone14 and 14 Plus, iPhone 14 Pro and 14 Max IPad Pro 11″ 5th gen (2021 could also be M2) We have confirmed the issue is impacting newer devices, as well as older versions of the Mac operating system on laptops, iPhones, and iPads, including devices with newer Apple silicon, M1, M2 technology, and later versions of iPhones and iPads. It does not seem to impact devices on home networks. ![]() These updates are impacting the ability of devices to connect to enterprise Wi-Fi networks (like we have on campus). 9 that correlate to these network connectivity issues for users of Apple devices. Why is this happening?Īpple released software updates on Oct. * Instructors and students will want to take these steps for any Apple devices they are using prior to the start of classes and/or exams. First, identify your OS here, then proceed with the associated instructions: The process varies based on which OS your device uses. We have been collaborating with our UCLA colleagues on the best workaround for this situation and are providing links to some of their knowledge-base articles below. Until Apple provides a permanent solution, we are providing the campus community with instructions on how to work around this issue. Berkeley IT has made some changes to our Wi-Fi network to minimize the impact of this Apple OS issue, but we are unable to completely fix the problem since it exists within Apple’s software. ![]() We are working with Apple engineers and expect a fix to the issue in future OS updates. This is an Apple OS (operating system) issue impacting most Apple devices. ![]() We are aware of a significant issue with Apple Devices connecting to enterprise Wi-Fi networks. phone, laptop, iPad, etc.) please be sure to perform any recommended software updates or contact us if your machine is owned and managed by the University. Our network team is working to confirm this information. 13, 2022: Apple has informed Berkeley IT that the software updates that were needed to rectify the issues their devices were having with Wi-Fi have been released and that this should resolve the previous connectivity problems.
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